Return & Refund Policy

1. Overview

At Be Jeweled, customer satisfaction is our priority. We understand that purchasing luxury jewelry is a significant decision, and we want you to be completely delighted with your purchase. This Return & Refund Policy outlines the conditions under which you may return a product and receive a refund or exchange.

Since all orders are placed and confirmed through WhatsApp, all return and refund requests must also be initiated through WhatsApp or email. Please review this policy carefully before making a purchase.

2. Return Eligibility

2.1 Eligible Returns

You may request a return within 7 (seven) calendar days from the date of delivery, provided that:

• The item is in its original, unworn condition — free from scratches, dents, alterations, or signs of wear.
• All original packaging, tags, labels, certificates of authenticity (if applicable), and accessories are intact and included.
• You provide proof of purchase (order confirmation via WhatsApp or payment receipt).
• The item has not been resized, engraved, personalized, or otherwise customized after delivery.

2.2 Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Custom or bespoke jewelry: Items made to order or customised to your specifications (e.g., engraved pieces, custom ring sizes, personalised designs).
• Pierced jewelry: Earrings, nose pins, and similar pierced items cannot be returned for hygiene and safety reasons, unless received in a defective condition.
• Items sold at a discount or during promotional events: Unless explicitly stated otherwise at the time of sale.
• Items showing signs of wear, misuse, or damage: Caused by the customer after delivery.

3. Return Process

1. Initiate Your Request: Contact us within the 7-day return window via WhatsApp (using the chat link on our Contact Us page) or email at bejeweledwithus23@gmail.com. Include your order details, reason for return, and clear photographs of the item.
2. Approval: Our team will review your request within 2 business days and notify you of approval or rejection. If approved, we will provide return shipping instructions.
3. Ship the Item: Securely pack the item in its original packaging and ship it using a trackable, insured shipping method. We are not responsible for items lost or damaged during return transit.
4. Inspection: Upon receiving the returned item, we will inspect it within 3 business days. We will notify you whether the return is accepted or rejected based on the condition of the item.

⚠️ Important: Items returned without prior approval will not be accepted. Unauthorised returns may be shipped back to you at your expense.

4. Refunds

4.1 Approved Returns

Once a return is inspected and approved:

• Your refund will be processed to the original payment method within 7–10 business days from the date of approval.
• Original shipping charges are non-refundable, unless the return is due to a defect or an error on our part.
• Return shipping costs are borne by the Customer, unless the return is due to a defect, damage during shipping, or a wrong item being sent.

4.2 Partial Refunds

A partial refund may be issued if:

• The returned item shows minor signs of use or handling that diminish its resale value (at our discretion).
• Any component of the original packaging, tags, or accessories is missing.

4.3 Rejected Returns

If the returned item does not meet our return eligibility criteria, the return will be rejected and the item will be shipped back to you at your expense. We will notify you with a detailed explanation of the rejection.

5. Exchanges

We offer exchanges for eligible items, subject to availability. To request an exchange:

• Contact us within the 7-day return window with your exchange request.
• If the replacement item is of a higher value, you will need to pay the difference before shipment.
• If the replacement item is of a lower value, the difference will be refunded to your original payment method.
• Exchanged items are subject to the same eligibility requirements as returns (Section 2 above).

6. Defective or Damaged Products

If you receive a product that is defective, damaged during shipping, or materially different from what was described:

• Contact us within 48 hours of delivery with photographs and a description of the issue.
• We will arrange a free return pickup (where available) or reimburse your return shipping costs.
• You will be offered a full refund or a replacement at no additional cost, at your discretion.
• Do not attempt to repair or alter the item — doing so may void your right to a refund or exchange.

7. Cancellations

You may request cancellation of a confirmed order before the item has been shipped. Contact us via WhatsApp or email as soon as possible. Once an item has been dispatched, cancellation is not possible, and the standard return process (Section 3) will apply.

• Custom/bespoke orders: Cancellation may not be possible once production has commenced. Any materials or labour costs already incurred may be deducted from your refund.

8. Refund Processing Timeline

9. Contact Us

For all return, exchange, or refund queries, please contact us:

• Email: bejeweledwithus23@gmail.com
• WhatsApp: Via the chat link on our Contact Us page