Terms of Service

Effective Date: 1 January 2025  |  Last Updated: 1 January 2025

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "Customer") and Be Jeweled ("we", "us", "our"), governing your access to and use of the Be Jeweled website at bejeweled.in (the "Website") and any purchases made through our WhatsApp-based ordering system (collectively, the "Services").

By accessing the Website or placing an order through WhatsApp, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Return & Refund Policy, and our Shipping Policy. If you do not agree to any part of these Terms, you must discontinue use of the Services immediately.

2. Eligibility

You represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into a binding contract under applicable Indian law. If you are accessing the Services on behalf of a legal entity, you represent that you have the authority to bind such entity to these Terms.

3. How Ordering Works

Be Jeweled operates as a catalogue-based jewelry platform. Unlike traditional e-commerce websites, we do not process orders or payments through the Website. Our ordering process works as follows:

  1. Browse: You explore our product catalogue on the Website.
  2. Inquire: You click "Ask on WhatsApp" (or similar button) to initiate a conversation with us about a specific product.
  3. Confirm: We discuss product details, availability, pricing, customisation (if applicable), shipping, and payment terms with you via WhatsApp.
  4. Order: A binding order is formed only when both parties mutually agree on all material terms (product, price, delivery, payment method) through WhatsApp and payment is confirmed.

Displaying a product on the Website constitutes an invitation to treat, not an offer. We reserve the right to accept or decline any order at our sole discretion.

4. Products, Pricing & Availability

4.1 Product Descriptions

We make every effort to display our products accurately, including images, descriptions, and materials. However, due to the handcrafted nature of jewelry, minor variations in colour, weight, dimensions, and finish may occur between the photographed item and the product you receive. Such variations do not constitute a defect.

4.2 Pricing

All prices displayed on the Website are in Indian Rupees (₹) and are inclusive of applicable GST unless otherwise stated. Prices are subject to change without prior notice. The final, agreed-upon price will be the price confirmed through WhatsApp at the time of order confirmation. Any applicable shipping charges, customs duties (for international orders), or additional taxes will be communicated before order confirmation.

4.3 Availability

Product availability as shown on the Website is indicative and subject to real-time stock changes. We reserve the right to limit quantities, discontinue any product, or refuse any order. If a product becomes unavailable after you have placed an order, we will notify you promptly and offer a full refund or a suitable alternative.

5. Payment

Payment terms, methods, and instructions are communicated directly through WhatsApp during the order process. We may accept bank transfers, UPI, or other payment methods as agreed upon. An order is not confirmed until full payment (or agreed partial payment for custom/bespoke items) has been received and verified by us.

6. Intellectual Property

All content on the Website — including but not limited to text, graphics, logos, product images, icons, audio and video clips, digital downloads, data compilations, software, and overall design — is the property of Be Jeweled or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Website for personal, non-commercial use only. You may not:

  • Copy, reproduce, distribute, or create derivative works from any Website content.
  • Use any data mining, robots, scraping, or similar data gathering tools on the Website.
  • Use the Be Jeweled name, logo, or branding in any manner that suggests affiliation, endorsement, or sponsorship without prior written consent.
  • Frame, mirror, or use meta tags or other hidden text incorporating our trademarks or proprietary information.

7. User-Generated Content (Reviews)

By submitting a product review through our review link system, you:

  • Grant Be Jeweled a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, publish, and display your review on the Website and our social media channels.
  • Represent that the review is your original work, is truthful and accurate, and does not infringe the intellectual property or other rights of any third party.
  • Acknowledge that we reserve the right to moderate, approve, reject, or remove any review at our sole discretion, without notice or obligation.
  • Agree not to submit reviews that are defamatory, obscene, threatening, harassing, or otherwise unlawful.

8. Wishlist Feature

The wishlist feature stores your favourite products locally on your device using your browser's localStorage. This data is not synced to our servers or accessible by us. You are solely responsible for your wishlist data. Clearing your browser data or switching devices will result in the loss of your wishlist.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

  • The Website and its content are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Be Jeweled, its directors, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the Services.
  • In no event shall our total aggregate liability exceed the amount actually paid by you for the specific product or transaction giving rise to the claim.
  • We are not liable for any loss or damage arising from your reliance on information published on the Website or communicated through WhatsApp, where such information is subject to confirmation at the time of order.

10. Indemnification

You agree to indemnify, defend, and hold harmless Be Jeweled and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to (a) your use of or access to the Services, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) any content you submit, including reviews.

11. Third-Party Links & Services

The Website may contain links to third-party websites or services (including but not limited to WhatsApp, Instagram, and Facebook). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Your use of such third-party services is governed by their respective terms and conditions.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts located in India.

Before initiating any formal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at bejeweledwithus23@gmail.com. We will endeavour to resolve disputes within 30 days of receipt.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Be Jeweled with respect to the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

16. Contact Information

For questions or concerns regarding these Terms, please contact us: