1. Overview
At Be Jeweled, we take the utmost care in packaging and shipping your luxury jewelry purchases. Every order is carefully inspected, securely packaged in branded tamper-proof packaging, and shipped via trusted logistics partners to ensure your jewelry arrives safely.
Since orders are placed and confirmed through WhatsApp, shipping details (address, preferred method, and timing) are finalised during your order conversation. This policy outlines our general shipping terms.
2. Order Processing
- Orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays) after payment confirmation.
- You will receive a confirmation message on WhatsApp once your order has been dispatched, along with tracking information (where available).
- Custom and bespoke orders: May require an additional 2–4 weeks for crafting before shipping commences. The exact timeline will be communicated during order confirmation.
3. Domestic Shipping (Within India)
3.1 Delivery Timelines
| Shipping Method | Estimated Delivery | Cost |
|---|
| Standard Shipping | 5–7 business days | Free on orders above ₹1,000; otherwise calculated at checkout |
| Express Shipping | 2–3 business days | Communicated during order confirmation |
* Delivery timelines are estimates and may vary based on your location, logistics partner capacity, and unforeseen circumstances such as weather, strikes, or force majeure events.
3.2 Pan India Coverage
We ship to all serviceable pin codes across India. If your pin code is not serviceable by our logistics partners, we will notify you during the order confirmation process and work with you to find an alternative delivery arrangement.
4. International Shipping
We offer international shipping on a case-by-case basis. If you are located outside India and wish to purchase from us:
- Contact us via WhatsApp or email to discuss shipping availability to your country.
- International shipping charges and delivery timelines will be quoted individually based on destination, package weight, and declared value.
- Customs duties, import taxes, and VAT: All international orders may be subject to customs duties and import taxes levied by the destination country. These charges are the sole responsibility of the Customer and are not included in our product pricing or shipping charges. Be Jeweled has no control over these charges and cannot predict their amount.
- Delivery timelines for international shipments typically range from 10–21 business days, depending on the destination and customs clearance.
5. Packaging & Insurance
- All orders are shipped in secure, tamper-evident packaging designed to protect your jewelry during transit.
- High-value orders are shipped with transit insurance covering loss or damage during shipping at no additional cost.
- Gift packaging may be available upon request — please mention this during your WhatsApp order conversation.
6. Order Tracking
Once your order is dispatched, we will share the tracking details (carrier name, tracking number, and tracking link) via WhatsApp. Please allow 24–48 hours after dispatch for tracking information to become active.
If you have not received your order within 10 business days of the estimated delivery date (or 30 business days for international orders), please contact us immediately so we can investigate with our logistics partner.
7. Delivery & Signature
- Due to the high value of our products, we may require a signature upon delivery for all orders.
- It is your responsibility to ensure that someone is available at the delivery address to receive and sign for the package.
- If a delivery attempt fails, the logistics partner will typically make additional attempts or hold the package at a nearby collection point. Specific policies vary by carrier.
- We are not liable for any loss or damage after the package is marked as delivered by the logistics partner. If you believe your package was lost or stolen after delivery, please file a report with the carrier and contact us.
8. Shipping Delays & Force Majeure
While we make every effort to meet estimated delivery timelines, Be Jeweled shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, severe weather, epidemics, or pandemics.
- Government actions, strikes, or civil unrest.
- Carrier service disruptions or logistical delays.
- Customs delays (for international shipments).
- Incorrect or incomplete delivery address provided by the Customer.
In such events, we will communicate any anticipated delays promptly and work to resolve the situation as quickly as possible.
9. Damaged or Lost Shipments
If your package arrives damaged or appears to have been tampered with:
- Do not accept the package if damage is visible upon delivery — refuse the delivery and inform us immediately.
- If damage is discovered after opening, take clear photographs of the packaging and the item, and contact us within 48 hours of delivery.
- We will work with the logistics partner to file a claim and arrange a replacement or full refund in accordance with our Return & Refund Policy.
For orders that are lost in transit, we will initiate an investigation with the carrier. If the package cannot be located within a reasonable timeframe, we will offer a full refund or re-shipment at no additional cost.
10. Contact Us
For shipping inquiries, delivery updates, or any concerns about your order, please contact us:
